Customer Services
This course has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role.
Upcoming dates
We haven't scheduled a public date for this yet. We can run it at your premises or ours.
Call us on 01377 252 322 to arrange it, or to be told when a date is set.
About the course
Overview
This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
Before you come
You are attending a Customer Services training course. To correctly assess specific skills taught during this course you will be asked to complete a number of verbal and written assessments. Our trainers will be available to answer any questions you may have.
Training a team?
We run this course at your premises or ours, on a date that suits you.
